Model number


If you have problems with the set top box, please consult the table below



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If you have problems with the set top box, please consult the table below
because it maybe a simple problem that can be solved at home.
Tips: If you refer to this troubleshooting guide, but find no solution for the problem you encountered. Please contact the Ross Helpline.
DO NOT OPEN THE SET TOP BOX.
WARNING:
Problems can be caused by the use of unofficial software. The use of software versions other than dealers or distributors official software will void the manufacturer’s warranty. It is advised that only the formal software released from dealers or distributors should be used.
Power turned on, but no display onscreen or lights on the set top box.
Plug not inserted correctly.
Remove plug and reinsert into the socket.
Press the "AUDIO" button and check if it is set to the AC3
option. If so, select the
MPEG1/2 option and press OK, then press the AUDIO
button again and select AC3.
Press OK and your sound should be present
The set top box has power but cannot find any channels or shows any signal strength.
Is the Satellite dish installed correctly.
Reinstall the dish and calibrate it.
LNB input is not connected correctly.
Reconnect the cable to the
LNB and receiver.
Bad weather.
Attempt again later during better weather.
Incorrect setup of settings.
Set the proper parameters of received programme in the system settings menu.
The set top box has power but on TV shows
“No signal or cannot switch to the input the set top box is connected to.
Bad connection between
TV and the set top box.
Check all the connection cables.
Incompatible video format.
Press the V-format button on the remote control. To cycle between the different formats.
Video stops/disappears.
Changed V-format.
The set top box needs time to change output format,
wait fora few seconds and video and audio will return.
TV program plays a strange sound.
Channel may contain more than one audio track or languages.
User can use the “Audio”
button on the remote control to select the correct audio track or audio languages for the TV program.
There is no sound present on an HDTV Channel
Audio option may need re-setting

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