Isago program Manual, 2nd edition



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ISAGO Program Manual
Effective January 2019
2
nd

Edition

ISBN 978-92-9229-841-8
© 2018 International Air Transport Association. All rights reserved.
Montreal—Geneva
NOTICE
DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regulations. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not beheld responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication International Air Transport Association. All Rights Reserved. No part of this publication maybe reproduced, recast, reformatted or transmitted in any form by any means, electronic or mechanical, including photocopying, recording or any information storage and retrieval system, without the prior written permission from:
Senior Vice President
Safety, Operations & Infrastructure
International Air Transport Association Place Victoria
P.O. Box Montreal, Quebec
CANADA HZ 1M1




Approval page
Table of contents
Isago program manual
Initial audit application, renewal audits, audit allocation & scheduling ................................ 22
Isago audit report management & information sharing ............................................................ 67
Isago program oversight & performance ....................................................................................... 72
Abbreviations
Record of editions
Introduction
Manual revision
Isago documents and forms
Isago program management
Isago registration & station
Isago registration & station accreditation
Table 2.1 – registry annotations reason
A headquarters audit (mhq),
A combined audit (ctn),
Gsp organization exposition
Table 3.1 – specified audit days audit scope
Confirmed audit schedules
Isago agent
Audit schedules
Selection of isago auditors
Audit logistics
Audit followup visit
Verification audit
Auditor qualification (charter of professional auditors)
Step 1 – application and initial assessment
Step 2 - discipline-specific training
Step 3 – isago auditor training course
Step 4 – onsite evaluation
Table 5.4 – regaining lead auditor status event
Audit conduct
Gap analysis
Audit team preparation
Onsite opening meeting
Onsite audit roles & responsibilities
Audit summary report
Onsite closing meeting
Corrective action plan (cap)
Closing a corrective action record (car)/finding
Commercially orientated actions or decisions by the gsp
Isago audit report
Isago audit report management &
Isago audit report management & information sharing
Isago program oversight & performance
Dispute resolution
Scheme of charges
Audit team travel and accommodation
Copa membership fee
Isago agent fee payments
Isago audit report subscription/purchase
Annex a—isago reference documentation
Annex c—isago fees & charges
Definition & applicability
Ethics & compliance
Bribes and kickbacks
Annex d—isago agent & auditor code of ethics
Conflict of interest & use & protection of data
Confidential information
Business practices
Competition law / antitrust compliance
Relations with members
Relations with governments/authorities
Annex e—isago travel policy
Vaccinations and visas
Travel insurance



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