Best Choice Realty



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Policies and Procedure Manual
01/01/2018

INTRODUCTION Every organization has certain methods of operation designed to allow the firm to efficiently achieve its objectives. Many organizations are structured to operate informally, and do not have a policies and procedures manual. We believe that our clients can be best served if we establish in writing our business philosophy, our policies and practices and the procedures to be used in carrying out those policies. Because of these reasons, and because we know that our employees and associates will need guidelines and direction, we have prepared this Policies and Procedures Manual for your reference. While we have attempted to provide detailed guidelines in this manual, there will betimes when problems must be resolved by management decision, guided by the principles of fairness, integrity and good communication.


Company values
Professional ethics
Agent availability
Appointment calendar
Automobile - insurance
Changes in name, address and telephone number
Commissions - offset for expenses
Confidentiality
Disputes - arbitration of
Disputes - between buyer and seller
Escrow checks - return of
The company will pay for
Hours of operation - office
Information systems conduct
Lead distribution
Listings - files
Listings - term
Office – equipment, supplies, mail
Office - housekeeping
Personal listings and purchases
Property management - rentals
Referrals - out of town brokers
Referral fees - interoffice
Sales meetings/virtual conference calls/zoom meetings
Signs and lockbox
Specialization
Safety practices
Telephone answering
Transaction coordination
Transaction coordinator – buy side



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