3 2016 ANNUAL REPORT 04 Letter from the Chairman of the Board 07 Board of Directors 08 The House of the Americas in Figures 10 Mission, Vision and Values 11 Ownership Structure 12 Our History 18 Letter from the Corporate General Manager 21 Corporate Executive Committee 22 Corporate Commercial and Marketing Strategy 26 CMR Falabella and Banco Falabella Cards 28 Sodimac Chile 36 Sodimac Colombia 43 Sodimac Peru 50 Sodimac Argentina 57 Sodimac Brazil 64 Sodimac Uruguay 70 Sodimac Mexico 74 Imperial 82 Sustainability
4 2016 ANNUAL REPORT LETTER FROM THE CHAIRMAN OF THE BOARD In 2016, we achieved a very important milestone for Sodimac’s consolidation as the House of Latin America, signing a strategic alliance with Organización Soriana for our expansion to a seventh market: Mexico. This was the last great market in the region where we were not present and it takes us beyond the frontiers of South America. This alliance with Mexico’s second largest supermarket operator, which has over 800 stores, will enable Sodimac and CMR to enter the market as important players. Soriana not only shares our culture of focus on the customer but also has both a deep understanding of the Mexican consumer and strategic locations that will facilitate deployment of our stores over the next few years. In Brazil, we continued to grow, opening a third Sodimac store which met with an excellent response from customers. We also began operations at a new distribution center. With an area of 20,000 m2 and the potential to expand to 80,000 m2, it will raise the standards of the logistics operations of both Sodimac stores and the Dicico chain. Our intention is to continue growing in Brazil, with prudence and striving to deepen our understanding of the consumer and the market. We will advance step-by-step, as we have done until now, seeking to tailor our value proposition ever more closely to the needs and expectations of our Brazilian customers.